Crystal Gear

Next Generation VoIP Call Recording
solution for your desktop environment
CG is the first and only single channel desktop call
recording solution that supports Analog and
VoIP telephones with pure D-Channel recording
and full metadata call information



Why Crystal Gears™ – product Overview

To ensure compliance with increased strict regulations, customer service quality, employee productivity,
sales Verification and business intelligence, Call recording system have become more and more popular and
crucial to organizations worldwide. It has the same meaning to SOHO, SMB, Enterprise and Home Agents.

Crystal Gears™ is the most progressive,
groundbreaking desktop call recorder available today in the market.
With the integration of a number of cutting edge technologies,
Crystal Gears™ empowers you to capture both IP and
TDM communications with the same or even better degree of
reliability offered by traditional server based recording system.
Crystal Gears® (CG in short) is a unique next generation desktop digital
call recording system like no other before. By widely compatible
with most popular telephony communication platforms, CG is the
first Desktop recorder around the world that capable of recording any
type of telephone set, Analog, Digital or VoIP.

CG supports all telephone set’s, analog, digital and
VoIP, all you need is to install the CG software application on
Your computer and connect the interface modules (CG TDM Box for
Analog & Digital phones or CG VoIP Box for IP phones) to the
phone base. For the recording of IP soft phones and some VoIP
hard phone that support “Span to PC” feature like Cisco and Yealink
SIP phones there is no need for any interface model.

Lowest Total Cost Ownership

Crystal Gears is fully portable recording solution,
without any expensive voice card, simply install CG software and CG
Interface Box, all telephony interactions together with a plenty of call
information will be captured without any interruption.

Easy Transition from Traditional Circuit-Switched telephony (TDM) environment to VoIP

If you use CG application to record your Analog or
Digital phone set and you replace your phone set to VoIP type there is
no need to buy new CG, just replace the interface module from CG TDM Box
to CG VoIP Box.

With packet sniffing and signaling analysis technologies, Crystal Gears™ supports a variety of IP phones and IP PBX, like SIP, Cisco, Avaya, Alcatel, Tadiran, Nortel, Panasonic, NEC, LG, Siemens, Shoretel, Aastra, RTP etc.…

Main Features and Benefits

Multi-language Graphical User interface (GUI) Support.
• File encryption basing on private algorithm AES 128 bit
• User defined password protection
• Recording can be paused and resumed in case of any sensitive data
Automatically or manually recording for incoming and outgoing calls.
Enables users to define the CG to work exactly in the mode they want.
If you handle many
calls every day it is crucial to save and archive those records in a
neat and tidy way basing different operations. CG provides you an
intelligent way to protect your records – simply define the structure of
your folder and file format of your recording files.
Once you defined your own folder structure, call records will be saved
according to predefined criteria. You can name the recording files in
most philosophical way based on combination of few call information.
• Freely combine up to 12 searching criteria enables you to located the records
quickly and precisely
• Frequently used searching condition combination can be saved for quick search
Past Recordings can be found easily by using the integrated searching facilities:
• Search by Date & Time (From to)
• Search by Call duration (From to)
• Search by Notes
• Search by Remarks
• Search by Importance.
• Search by name (the user name that login to the system)
• Search by extension number (which the user enter manually)
• Search by Caller ID for incoming calls (for VoIP and analog line recording)
• Search by Called ID for outgoing calls (for VoIP and analog line recording)
• Search by Direction of the calls
• Search by reference number
• Replay multiple records circularly or in sequence
• Play, Pause, Stop
• Easy navigation through calls (next, previous)
• Counter and Clock time on player slider
Enables you to replay the call from the beginning while the call is still in record.
Fully automated software installation and configuration
• Records and save telephone calls on your PC hard drive in MP3, Microsoft GSM,
and Stereo PCM format.
• Archive or saved files simultaneity to any hard drive or network drive.
• High performance compression to save disc space.
Running on Microsoft Windows XP or Windows 7, 8, 10
• Past Recordings can be E-mailed as attachments and archived for future
reference, all the call information (date, caller ID, notes…) will be add also and
send automatically.
• Export to Excel (Call information only)
• Batch export to any user defined location (record files)
• Save recorded audio in MP3, Microsoft GSM and PCM
in any user defined location
• Ability to Delete recording files
1. Software only (for soft phone, USB phone and VoIP
hard phone support “Span to PC “ feature)
2. With CG TDM Box (for Analog phones – Full call
information, Digital phones – without CID)
3. With CG VoIP Box (for VoIP hard phone, full call
During a call, additional notes can be add to the automatic
or manual initiated recording
Ability to defined minimum and maximum record length

CG Record Player


CG VoIP Phone Recording

CG support recording of almost all VoIP telephones, all you need is to

install the CG software application on your computer and connect

the interface module (CG VoIP Box). Or even without any interface model

for the recording of IP soft phones and some VoIP hard phone like

Cisco and Yealink SIP phones that support the “Span to PC” feature.

Main Product Highlights:

  • Self-detecting of both protocol and IP address for IP phones makes it
    easier to setup and configured (no need to have IT knowledge background)
  • Widely support G.711, G.723, G.729, GSM, even G.722 which is more and more popular VoIP scenario
  • Record Fully Secured – Recording can be paused and resumed in case of any sensitive data

  • CG provides you Scenario Reconstruction technology to enable you to
    retrieve the multi-calls from the beginning to the end. No matter how
    many times the call has been held or conferenced
  • Full call information support (caller ID, Called ID, call direction …)

Supported IP Phones

supported ip phones shortel, panasonic, siemens, avaya, cisco, nortel

System Architecture in different VoIP Scenarios

VoIP Recording Scenario 1:
Record VoIP hand phones with CG VoIP Box, Full call Recording information will be captured(voice and data)


VoIP Recording Scenario 2:
When Using Softphone or Hard Phones that support “Span to PC” feature there is no need for CG VoIP Box (only software license), full call information will be capture (voice and data)


CG VoIP box

As a unique network device designed by CIS, CG VoIP
Box acts as a convergence point of a Network allowing the transfer of
data packet copies.

The CG VoIP Box duplicate the data packets received
via one Port and makes it available to all ports, therefore
allowing data sharing between all devices connected to this box.

By widely interoperability to the most popular IP
platform, CG decodes all kinds of VoIP protocol and extracts phone
on/off hook events, which translated into call recording start/stop
trigger message, as well as call information like Caller/Called
ID, Call direction, Call Parking, Call Hold for future
search. CG VoIP Box support recording of Poe and non-Poe phones


CG Analog/Digital Phone RecordingCG supports also recording of Analog and Digital Phones, all you need is to install the CG software application
on your computer and connect the interface module (CG TDM Box) to the phone base.

System Architecture in different Scenarios:

Analog Phone Recording Scenario:
Tap Recording without any interruption, full call recording information will be captured (voice and data)


Digital Phone Recording Scenario:
CG supports handset connection approach to digital phone recording
scenario. Without change any hardware or purchase software license, CG
can be smoothly immigrated to digital telephony environment.
Record all phone conversations by tapping on Handset, no call information.


CG TDM box

CG TDM Box is an interface adapter widely support
both Analog (full CLID) and digital phone sets (recording from the
Handset, voice activated recording)
To be a total voice recording solution, CG has both voltage and energy
detection capabilities. Featuring programmable voltage thresholds and
loop reversal detection, the CG is easily configure to accommodate
variations across analog networks.
Full Call Information Support (for analog phone)
With built-in Caller ID/FSK detector of CG TDM Box, all call information including Caller/Called ID will be captured


Crystal Gear Centralized Management application (Crystal CM)

Crystal CM enable you to connect up to 10 desktop reordering systems (CG’s) to a centralize management server.
Each CG have the option to send a copy of his call recordings (voice + call information) to a predefined.
Crystal CM server located inside the company LAN.
With Crystal CM you can search and play all CG stations from a single location.