Cost management

taxation_2For superlative call charge management and traffic monitoring, XiVO integrates seamlessly with the NovaTax solution, which directly uses XiVO’s call tickets.

You benefit from analyses of internal, incoming and outgoing telephone traffic, and of your communication costs, in a multiple service provider environment.

A set of predefined reports analyze resource usage and specific issues like the management of cumulative monthly data by hierarchical level, with or without detail, graphical visualization of communication usage trends classified by department, monitoring of response times and service quality, identification of the most frequently called numbers and busiest hours.